The Skytrax World Airline Survey is an annual global survey conducted by respected London-based aviation consultants Skytrax, almost 19 million travelers polled worldwide chose AirAsia as the World’s Best Low Cost Airline for the fourth consecutive year. AirAsia came out tops in the independent survey that measures airlines’ product and service standards once again.

The World Airline Awards are the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.

Picture: http://www.telegraph.co.uk/travel/travelnews/2469038/Air-Asia-X-to-launch-UK-Malaysia-flights.html

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